How we collect, use, and protect your personal information
Last Updated: January 1, 2025
Ledgervio Technologies Ltd. ("Ledgervio," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and related services. Please read this policy carefully.
We collect information you voluntarily provide when creating an account, including your email address, username, and any optional profile information. When you use our platform, we automatically collect certain technical data such as your IP address, browser type, device information, operating system, and usage patterns.
Transaction data related to your use of the platform, including wallet addresses, transaction hashes, staking activity, and swap history, is recorded on public blockchain networks. While this information is publicly visible on the blockchain, we do not link it to your identity unless required by law.
We use your information to: (a) provide, maintain, and improve our platform and services; (b) process transactions and manage your account; (c) send administrative notices, security alerts, and support communications; (d) comply with legal obligations and enforce our Terms of Service; (e) detect, prevent, and address fraud, security incidents, and abuse.
We do not sell your personal information to third parties. We do not use your data for advertising or marketing purposes without your explicit consent.
We implement industry-standard security measures to protect your personal information, including AES-256 encryption at rest, TLS 1.3 encryption in transit, and strict access controls. Our security infrastructure is regularly audited and tested by independent third-party security firms.
While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data and encourage you to use strong passwords and enable two-factor authentication.
We retain your personal information for as long as your account is active or as needed to provide you with services. After account closure, we retain certain data as required by applicable law, for legitimate business purposes, or to resolve disputes. Blockchain transaction data is permanently recorded on public ledgers and cannot be deleted.
Depending on your jurisdiction, you may have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data, subject to legal obligations; (d) restrict or object to processing; (e) receive a portable copy of your data; (f) withdraw consent at any time.
To exercise any of these rights, please contact us at support@ledgervio.com. We will respond to your request within 30 days.
Our platform may integrate with third-party services, including blockchain explorers, analytics providers, and payment processors. These third parties have their own privacy policies, and we encourage you to review them. Ledgervio is not responsible for the privacy practices of third-party services.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by applicable data protection laws.
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We will notify you of material changes via email or platform notification.
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at support@ledgervio.com or through our Contact page.